It was user error, certainly—but with the generous help of what has now been revealed to be a terribly designed user interface. It is now a reality, following the digital tilt of economic and functional interactions in every other sphere of life. A Facebook runs hundreds of user experience tests every day because dominant as it is, it still operates in a marketplace. The only inducement is that if departments submit their websites to the STQCD, compliant websites will be awarded a “website quality certification”. There are admittedly many hurdles to e-governance in India—poor internet access and speeds, lack of literacy, a large number of languages, low awareness.

Source: Mint January 25, 2018 18:11 UTC