READ MORE:* Southland businesses embrace working from home* Here's what you need to know if you regularly take your phone into the bathroom* Can you stop paying your bill if your broadband service isn't good? “From our experience, billing and customer service are two of the main areas that drive complaints in the telecommunications industry. She said the rate of complaints to her service significantly reduced when New Zealand went into lockdown in March. In the second quarter, 2degrees had more broadband complaints. The rate of complaints or inquiries received per 10,000 New Zealand connections was less than a quarter of the complaints rate in Australia during January-March 2020.

Source: Stuff August 27, 2020 04:07 UTC