We must remember that most countries have a department of statistics that gathers data or information. I urge our Statistics Department to avail itself of the information available to understand the country’s needs. Research would have shown that the ability of hotel staff to address the needs of customers would instead influence the latter’s satisfaction. Hotel operators would also have learnt from data and research that unhappy staff will display lower job performance. I urge the need for free and easy access to data by the Statistics Department so that we can rebuild our new nation.

Source: New Strait Times June 01, 2018 01:18 UTC