Patients’ satisfaction getting better, still need improvementsRecent surveys amongst 1 million correspondents show inpatients’ satisfaction with hospital services in Vietnam reached 75.6 percent, while the figure for outpatients stands at 66.3 percent. Patients’ safety, hospital security and financial autonomy were chosen as the theme of this year’ conference, reflecting the urgent issues that the health sector identified as focal points in 2018. Given the rising violence against medical staff in hospitals, directors of hospitals have been asked to reinforce security forces in their institutions, form cooperation mechanisms with the police, and establish quick response security teams. The wage of the medical staff is now calculated based on his/her performance and productivity, instead of a fixed rate. Hien said Bach Mai hospital has also opened up collaboration with the private sector.

Source: VietNamNet News May 27, 2018 03:33 UTC