3:37When Telling Someone 'Calm Down!' Has Reverse EffectBeing directed to 'Relax!' or 'Calm down!' at work can have the reverse effect, with the listener only feeling more tense and pressured. WSJ's Sue Shellenbarger joins Lunch Break with Tanya Rivero with ways superiors can calm people without ordering them around.

Source: Wall Street Journal September 04, 2016 19:41 UTC