The first is providing products and services that customers can use during the insurance year, even when they haven’t got a claim. The second is helping clients’ businesses become better businesses, which is one strategic ambition Galjaard says specialist insurer Markel is currently working on. “We want to be seen as the leading specialist insurer in the UK with that people-first approach, so with a combination of specialism and people,” he says. This is a current “problem” because it’s “not something that people necessarily want to take on”, adds Galjaard. By the end of 2023, Galjaard shares the team will have increased in size by 25%, compared to two years ago.

Source: The Times October 19, 2023 14:35 UTC