Britain's biggest building society will axe eight free helplines by the end of the year. It means Nationwide customers with mortgage, loan, online and mobile banking queries may soon have to pay to speak to an adviser. Consumer campaigner Baroness Ros Altmann says: ‘Nationwide is trying to push all of its customers online. The building society scrapped annual paper statements in 2018 for seven million savings account holders, so customers have to go online or in-store to check their balances. A Nationwide spokesman says: ‘We have started to transfer some of our telephone numbers from freephone to local rate numbers, bringing us in line with many competitors.

Source: Daily Mail April 13, 2022 10:34 UTC