Unimpressed, she messaged M&S to find out if there was anything they could do to help and the response she received from a customer service worker named Steve absolutely blew her away. (Image: marksandspencer WS)She captioned the post: "I complained to M&S about some PJs I bought for my son Bailey and this is the reply. One said: "Finally a company that allow customer service to have some fun and humour instead of script reading. Another replied: "Steve needs a payrise & recognition for his amazing customer service & sense of humour!" Someone else posted: "I love Steve at M&S… I wonder if he has a wife...

Source: Daily Mirror June 10, 2021 15:23 UTC