MSD spends $13k a year on hold music for StudyLink and WINZJOHN MEE/UNSPLASH MSD spends $13,000 a year to make sure you don't get bored waiting to talk to StudyLink or Work and Income. The Ministry of Social Development (MSD) spends over $13,000 a year on hold music for their Studylink and Work and Income call centres. The hold music for Studylink, which administers student loans, is famous among students - who can sometimes find themselves hearing a lot of it. An Official Information Act request reveals MSD spent $13,137.22 in 2016 in order to license and use the music. "The Ministry contracts OneMusic to provide hold music for both Studylink and Work and Income call centres, enabling up to 600 phone lines to play hold music simultaneously," a spokesman said.

Source: Stuff April 26, 2018 23:48 UTC