An internal service delivery unit has now recommended that each department should have a service chatter which would be easy to implement as a way of improving service delivery. Service deliveryThe county government last year engaged PricewaterhouseCoopers to spearhead performance contracting aimed at improving service delivery. Ms Odinga, who is the head of Performance Management and Service Delivery in the county, said even though most areas had improved, many people still complained of discrimination in service delivery. The deputy governor said corruption had been noted in all level of service delivery. Corruption and nepotism remain the biggest challenges facing the county government, according to a report on the third quarter of performance management.

Source: Standard Digital July 08, 2016 07:07 UTC