This transition from cost-cutting centres to global growth engines marks a watershed moment in India’s economic history. The evolution of Indian GCCs has progressed through four distinct waves, culminating in the current GCC 4.0 era. Beyond technology, these centres have become global “Centres of Excellence” (CoEs) for finance, legal, and human resources, allowing parent companies to centralise their most critical functions in a high-skill, high-efficiency environment. This evolution means that the shadow leadership housed in Indian GCCs often possesses greater technical depth and execution power than the traditional headquarters. Also Read | Bengaluru continues to be India’s GCC capital: ReportSteering through challengesDespite the record growth, the GCC ecosystem faces challenges that could threaten its momentum.

Source: The Hindu February 23, 2026 08:58 UTC