The Consumer Forum of Chandigarh penalised a Big Bazar store located at Industrial Area in Phase 1, in two separate cases for charging Rs 18 for carry bags from two customers. In a similar complaint filed by another resident of Panchkula, Santoshi Kumari, she said that she was charged Rs 18 for a carry bag at the Big Bazar store. Both the complainants resisted to pay for the carry bag on the ground that it was not mentioned anywhere that the store would charge for a carry bag. The cost price of the cloth bag provided by them is in fact higher than the price (Rs 18) it charges for the same from the consumers, who wish to separately purchase a cloth bag. AdvertisingAfter hearing the arguments, the forum held that “It would have been very odd and inconvenient for the complainant to carry the articles in hand without a carry bag.

Source: Indian Express October 20, 2019 01:18 UTC