Dr. Mike von MassowOntario Agricultural College food economist Dr. Mike von Massow appeared on CBC Radio’s Cross Country Checkup to discuss “tip-flation.”Von Massow noted that “tip nudging” at payment terminals has now moved into businesses not traditionally associated with service gratuities, from oil change shops to take-out outlets. He said the “tip nudge” has quickly become a “well-established societal norm” in Canada. A professor in the Department of Food, Agriculture and Resource Economics von Massow researches retail and restaurant food demand, supply chain management, and value chain structure and performance.
Source: CBC News September 23, 2022 18:54 UTC