However, Fly Buys has since apologised to customers, admitting that it was an error and that customers will receive a refund. People accumulate Fly Buys points by shopping at the loyalty scheme's partners. Many reported that they successfully bought the phone, even more than one, but are concerned that Fly Buys won't honour the deal. When asked how he would feel if Fly Buys didn't honour the deal Close said it didn't worry him. I had nothing to lose, it's only Fly Buys points."

Source: Otago Daily Times September 29, 2019 21:45 UTC