’Many of our customers like the convenience and ease of instant messaging,’ says head of express claimsZurich has reduced waiting times for customers making contents insurance claims through the use of a new WhatsApp messaging feature. As a result, average claim response times have been reduced to 13 minutes for customers making contents insurance claims through the new tool. Hello ZurichMeanwhile, Zurich also revealed that it had seen a five-fold rise in the number of customers using Hello Zurich, the insurer’s new video messaging service. “They can move their claim forward when they’re out and about, which means more claims are settled swiftly,” he added. ”We’re really excited to see the reaction from customers as we roll out these tools more widely, continuing the digital transformation of our claims service.”

Source: The Times October 24, 2023 12:34 UTC