[Disclosure: in 2012 I was the roadshow keynote speaker for the Zendesk Customer Service HeroTour.] Recently, Zendesk announced the expansion of Zendesk Sunshine, a cloud-based CRM platform, finding its place among the ranks of other support solutions I have covered here recently, like NextOS from Nextiva, Helpshift, and UJET. Adrian McDermott, Zendesk President of Products ZendeskAdrian McDermott, President of Products, Zendesk: Zendesk Sunshine is an open and flexible CRM platform built on Amazon Web Services. Solomon: As a customer experience consultant, one question I get (and have my own answers for) is why the customer experience is so important, and why it’s particularly important now. ________________Micah Solomon is a customer service and customer experience consultant, keynote speaker and trainer.

Source: Forbes March 20, 2020 17:55 UTC