Q I bought a Nokia phone in 2021 directly from the company’s website for €500. You’ll find advice on writing an effective complaint on the ECC’s website and on our own website. Regarding planned obsolescence, Ireland’s new Consumer Rights Act stipulates that products should work for a reasonable amount of time with normal usage. I would suggest he contact the company again, ideally in writing, to inform them of their obligation to refund his payment in full within 14 days. You must tell the business in writing within 14 days of receiving the item that you intend to return it and your email to them ticks this box.

Source: Irish Independent June 04, 2023 19:11 UTC