"As Metro continues to work with our partners at the Los Angeles Police Department on the investigation of a young woman being forcibly removed from a Metro subway train … I want to be clear about my position: We want our Customer Code of Conduct rules enforced, but I'm disappointed at the way the situation escalated," Phil Washington said. "The investigation is underway to gather all the facts, and until we have the complete story, we must not rush to judgment. Meanwhile, we remain committed to enhancing safety and the overall rider experience for all of our customers, and look to our patrons to be our partners in that."

Source: Los Angeles Times January 29, 2018 20:22 UTC