In the wake of a backlash sparked by a viral video, WestJet has cancelled a new seat configuration that squeezed an extra row on board many of its planes and left passengers with less legroom. WATCH | WestJet is backtracking on new cramped seating plan : WestJet bails on tight new seating plan after consumer backlash | Duration 2:05 WestJet has reversed its cramped new seating plans after a widespread consumer backlash, triggered in part by a viral social media video showing a family struggling to even fit into their seats. John Gradek, who teaches aviation management at McGill University, said WestJet will need to fix its dented reputation. "The social media onslaught was amazing, and people were basically saying, 'That's it, we're done with WestJet, we're walking."' The union representing some 4,600 WestJet flight attendants previously said they faced "frustration, and even aggression," from passengers for a layout they too opposed.

Source: CBC News January 17, 2026 15:42 UTC