The retail banking industry is undergoing another major shift, and the future looks high-tech, sophisticated, and, for big banks, very urban. So what has changed? Photo: Shaumbé Wright/The Wall Street JournalWells Fargo’s botched efforts to repay customers hurt by improper fees on car loans and home mortgages are coming under congressional scrutiny. In a Feb. 13 letter to Timothy Sloan, Wells Fargo’s chief executive, Elizabeth Warren, a Democratic Senator from Massachusetts, posed almost a dozen questions about the bank’s troubled customer-remediation programs, reported by The Wall Street Journal. She asked Mr. Sloan to answer the questions by Feb. 28, and to make good on his pledge to take care of the bank’s customers in the...

Source: Wall Street Journal February 14, 2018 16:53 UTC