Stranded passengers say they received little information or help from the airline. The airline said it was arranging “recovery” flights for stranded passengers, but would not say where or when those flights would take place. Lawford recommends that delayed or stranded passengers keep all their receipts and file a claim with their airline. Southwest Airlines canceled more than 12,000 flights around the holiday weekend, prompting an investigation by the U.S. Department of Transportation and a Senate committee. Here, travelers wait at Baltimore Washington International Airport on Tuesday.

Source: CBC News December 27, 2022 23:08 UTC