Vodafone New Zealand has been told off by the country's competition watchdog for misleading consumers about account credits. Vodafone had also been warned for "representations made in a loyalty discount promotion" that the commission said were likely misleading. Vodafone offered customers who were nearing the end of their broadband contracts a $10 per month loyalty discount if they re-signed for a further 12-month term, it said. The commission said Vodafone had made changes to its systems to reduce the likelihood of consumers' credits not being applied as represented in the future. Vodafone spokesman Rich Llewellyn said the commission made Vodafone aware last year of "errors we had made in applying some credits in a timely and accurate way" and its concerns regarding the discount marketing materials.

Source: Stuff February 13, 2020 01:29 UTC