How many “experts” does it take to offer commentary and advice on a customer service catastrophe? The apparent answer is, “All of them.”This post, however, isn’t about what United Airlines did right or wrong on flight 3411. United Airlines removed passengers at a rate of 0.43 times per 10,000 passengers. Dave Carroll has even written a book and speaks around the world on the customer service lessons from his experience. Every consideration of what’s important must include valuing people – all people including your customers, team members, and the whole of society.

Source: Huffington Post April 16, 2017 16:41 UTC