“We issued an updated policy to make sure crews traveling on our aircraft are booked at least 60 minutes prior to departure,” a spokeswoman, Maggie Schmerin, wrote in an email on Sunday. United is reviewing the circumstances that led to the forcible removal of Dr. David Dao, of Kentucky, by Chicago aviation police officers on April 9. View all New York Times newsletters. After several days of uproar, the company’s chief executive, Oscar Munoz, apologized on “Good Morning America.”“This can never — will never — happen again on a United Airlines flight,” he said. “That’s my premise and that’s my promise.”But his apology failed to stem the tide, as lawmakers called for an investigation.

Source: New York Times April 16, 2017 16:18 UTC