A transgender woman has been awarded £1,000 compensation after her 'deep voice' caused her bank to think she was a fraudster. The customer, who wanted to be treated as a woman, also got upset when Santander changed her title to Mx, when she chose to be known as Ms. The Ombudsman ruled against Santander and said the bank should have shown more understanding and ordered it to pay her £1,000 in compensation. 'I don't think Santander recognised there was a problem early enough, and more importantly I don't think its responses were always appropriate or sensitive. 'Our investigator suggested that Santander add a note to Ms P's profile saying that her voice doesn't match her profile.

Source: Daily Mail October 31, 2020 00:01 UTC