Considerations include complying with public authorities that regulate the telecommunications industry, maintaining defined service levels with customers, the health and safety of workers, and environmental protection. These regulations force telcos to deploy customer engagement solutions, workflow automation, and data consolidation for real-time oversight and easier proof of compliance. Open RAN aims to achieve interoperability and standardisation of radio access network elements across various software and hardware providers. Two of the lowest-ranking service management pressures faced by telcos were increased complexity of assets and service delivery. Replacing legacy systems with a future-proof service management platform that offers embedded innovations allows telcos to automate internal operations, leading to lower costs, higher workforce efficiencies, faster innovation and more streamlined service experiences.

Source: The North Africa Journal November 13, 2023 00:39 UTC