I feel like it’s fair to emphasize that conclusion, given that over the past couple of years I have written columns mocking politicians who suggested fare evasion is a big, and growing, problem. Having a few extra fare inspectors on the TTC — or just spreading them around a bit more — might help cut down on the number of fare evaders, Edward Keenan writes. However, I fear that focusing too closely on trying to eliminate fare evasion — as satisfying as that would be to many of us conscientious fare payers — could wind up being counterproductive. Job one for me would be to put “fare evasion” to the side for a moment and deal immediately with “fare repulsion,” the phenomenon in which the TTC has been actively making it difficult for passengers to give it money. That’s an example of a fix that would reduce evasion while making customer experience better, rather than worse.

Source: thestar February 22, 2019 22:56 UTC