A good customer experience could become a “knock your socks off” experience with if made a tiny bit more personal. The big mistake I see many companies making is not using the personal touch to build a great relationship with their paying customers after they have bought. And by using a personal touch you can easily turn that one-off sale into a great relationship that will bring you repeat business and regular referrals for many years. And here I am telling all Stuff readers about my experience with this delightful little pub with the personal touch. Think about how could you use a “personal touch” to build a stronger relationship with some of your clients in the next month.

Source: Stuff July 11, 2021 23:06 UTC