The Customer Service Heroism Of Funeral Directors, The ‘Last Responders’ Of The Deathcare/Funeral Industry - News Summed Up

The Customer Service Heroism Of Funeral Directors, The ‘Last Responders’ Of The Deathcare/Funeral Industry


Walker Posey, Owner/Director, Posey Funeral Directors: Customer experience is at the center of our profession. Anthony Kaniuk, Senior Business Development Executive, National Funeral Directors Association (NFDA): You will not find a group of people who are more compassionate and dedicated. Funeral directors serve families in their communities 24 hours a day, 365 days a year. PPE (Protective Personal Equipment) has been very hard for funeral directors to get as well. Kaniuk: Yes, including via the efforts of NFDA’s affiliated foundation, the Funeral Service Foundation and its COVID-19 Crisis Response Fund.


Source: Forbes May 29, 2020 18:45 UTC



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