India's largest IT services company, Tata Consultancy Services (TCS), has partnered with the Department of Posts in a bid to transform it into a multi-service digital hub, modernise the delivery of mail and packages, enhance customer experience, and launch innovative services that will drive new revenues. At the heart of this transformation is the Core System Integration (CSI) program designed and implemented by TCS. Additionally, TCS has built a web portal with consignment tracking capabilities, and set up a multi-lingual call center for customer support. According to Debashis Ghosh, Business Group Head – Public Services, TCS: “In a digital era, postal services across the world are reinventing themselves to stay relevant to a new generation," said . With this, the department can offer smart postal services, enriched customer experiences, and innovative value-added services to the citizens of India."

Source: Mint April 22, 2019 06:56 UTC