I told them the plane is there, just let me go inside, my laptop [is] inside, Al-Fadle told CBC Radio's Ottawa Morning. I've been in this situation before and it's always worked out perfectly well for me, he told Ottawa Morning. Back and forth with customer serviceLow called the Air Canada central baggage call centre, reaching the headquarters in India. The men have still not heard from Air Canada and Al-Fadle feels he may never see his briefcase again. It would be great if Air Canada could just check the shelves and say no, it's not here, Low said.

Source: CBC News August 22, 2023 01:14 UTC