WestJet tried to silence couple fighting for compensation after airline cancelled their flightAnna Gurney of Victoria, B.C., says she felt ‘bullied’ and ‘frightened’ during a dispute over compensation from WestJet following a cancelled flight. The couple decided to go to small claims court and sought advice from the Air Passenger Rights Facebook group. Anna and Russell Gurney review a photobook of the Disney cruise they almost missed after WestJet cancelled their flight. The letter also asked Gurney to remove her Facebook post, which she said was frightening. The WestJet spokesperson did not address how it became aware of Gurney's Facebook post or why the airline asked her to remove it from the public forum.

Source: CBC News November 25, 2024 09:05 UTC