Sunova Credit Union informed affected customers Thursday that a full refund, including the deductible, had been deposited into their account after they were bilked upwards of $3,000 through the scam. Nelson soon learned dozens of other Sunova customers were affected, and each victim was being told to sign a release and pay a $1,000 deductible in order to get their money back. They felt Sunova didn't do enough to warn them of the scam and the credit union was liable for the money being stolen. The $1,000 deductible was to cover the costs incurred by the credit union because they had to make an insurance claim, a spokesperson said. She says she has no regrets standing up to the credit union.

Source: CBC News September 19, 2020 10:00 UTC