Photo: NZ HeraldTelecommunications provider Spark has been fined $675,000 for making false and misleading representations in its customer invoices and when making a $100 credit offer to new customers. The Commerce Commission found Spark customers had overpaid a combined $6.6 million - roughly $90 per person. More than 7000 Spark customers remained out of pocket despite refunds being made by the company, Rawlings said. Separately, the commission has issued Spark with a warning relating to its failure to correctly apply a $300 welcome credit to certain accounts. "Spark sincerely regrets the impact on customers and has taken all practicable steps to refund those customers who were billed incorrectly or did not receive their welcome credit."

Source: Otago Daily Times April 12, 2019 03:33 UTC