I want you to take over our customer service program." We use an outside vendor for customer service but someone still has to manage the vendor relationship. The customer service volume is huge and we don't have good scripts or good training or any of that. Nobody else here knows how our customer service works. Finally Mitch came to me this week and said "I can give you the title Customer Support Manager right now and a pay raise of at least ten percent by June first."

Source: Forbes January 15, 2017 05:58 UTC