Ryanair and British Airways are under investigation in the UK over whether they breached consumer laws by not offering refunds to customers for cancelled flights due to the Covid pandemic. The British Competition and Markets Authority (CMA) said the companies should have issued refunds for the cancelled trips when planes were grounded due to the pandemic. Investigators will be writing to both airlines and will also look at whether refunds should have been given where flights took place but non-essential travel was banned due to lockdown restrictions. During the pandemic Ryanair provided the option to rebook, while BA offered vouchers or rebookings, the CMA added. Though it may not have a direct impact on the CCPC's work, the Commission said it would be monitoring the CMA’s UK investigation.

Source: Irish Examiner June 09, 2021 06:43 UTC