Rogers has been a consistently low performer in this regard, leaving customers to murderously obsess about the customer service in phone, cable, Internet, et cetera. Power Canadian wireless customer care study. Existing Rogers customers enjoying a discount on bundled services lost that discount if they signed up for the loyalty program. Forward-thinking companies invest in customer success by articulating a customer success strategy and high-level measures of success as well as forming customer success teams that have clear retention metrics and revenue goals for accounts under management.”So let’s wish Joe Natale well. The quote is taken from The Nordstrom Way To Customer Service Excellence.

Source: thestar April 21, 2017 16:18 UTC