MANILA—The Philippines’ economically important call-center industry has joined the growing list of businesses at risk of being gobbled up by automation. In recent years, the Philippines, like India, has capitalized on its relatively large pool of English speakers to attract Western companies eager to cut costs by shifting customer service and other tasks to lower-wage countries. But, as technology improves, an increasing...

Source: Wall Street Journal June 21, 2016 09:30 UTC