The Indian Railways has integrated all helpline numbers with its 139 service as one-stop solution to all queries and problems from January 1, 2020. The Indian Railways has done away with multiple helpline numbers. Only two helpline numbers 139 (train enquiries) and 182 (security-related) will be functional as all the other helplines will be integrated with the 139 service. Besides, the Indian Railways has also launched the 'Rail Madad’ app for passengers as integrated assistance portal. The app also displays various helpline numbers and provides direct calling facility for immediate assistance.

Source: dna January 02, 2020 05:26 UTC