Poetic justice: Airline waives fee for upset customer ... in verseNorwegian: number one for unconventional customer service. Low-cost airline Norwegian has scored points with lyrical travellers everywhere by apologising to a customer in verse. Granted, Mats & Natacha aren't likely to win the Nobel Prize for literature, but I think we can all give them an A for effort. Dolding was satisfied, anyway, writing: Thanks for being fair / Norwegian Air / You waived the fee / So glad are we. FACEBOOK Norwegian's five stanzas soothed a grumpy customer fast.

Source: Stuff March 09, 2018 22:30 UTC