These included work-from-home arrangements, mostly for their corporate office-based employees across industries, while those in operations adopted a skeletal workforce or split operations arrangement. Thirty-five percent of these companies are largely from the Shared Services Outsourcing and Financial Services industries. As more people are forced to work remotely, the operational effectiveness of many organizations is being tested in unprecedented ways. A strategic approach to the use of technology has become an enabler of resilience and competitive advantage,” said Patrick Marquina, Talent and Rewards Leader, Philippines, Willis Towers Watson. For organizations with employees working in operations, most are still operating under ‘business-as-usual’.

Source: Manila Times April 25, 2020 16:30 UTC