Answering a question from the media, Pangilinan declared that PLDT and its wireless arm Smart Communications “dominate the space in terms of internet speed, coverage, video experience and customer experience,” but that, “[We could] be much better. According to Ookla, the Philippines ranks 81st and 86th globally for fixed and mobile internet speeds. “Advising” his counterpart “not to make sweeping statements,” Cu asserted that customer experience rather than speed alone should be the metric of internet capability and quality. Subscribers should look at the overall experience, which include unhampered service and good customer support, that go with their broadband connection,” he said. Hypothetically ranking 71st in the world in terms of internet speed is not an achievement, and in any other business context, the only prize one would get for a “consistency score” of 70 is a pink slip.

Source: Manila Times May 10, 2021 16:35 UTC