Have you been trying to recover a payout from airlines after submitting a complaint to Canadian Transportation Agency? Well, that delay in the process may be for a reason, according to new documents obtained under Access to Information requests. CBC News reported that the CTA proposed charging airlines $790 for each eligible passenger complaint as a way to offset costs and reduce a growing backlog. Records obtained through access-to-information requests show repeated requests from Transport Canada officials asking the CTA to delay or reconsider the fee. By May 2025, the CTA informed then-transport minister Chrystia Freeland that it was ready to move ahead with the fee.

Source: CBC News January 12, 2026 18:07 UTC