The Directorate General of Civil Aviation (DGCA), had observed in some cases that cancellation charges were often higher than the cost of the ticket due to various fees. Private airlines presently charge passengers Rs. This baggage rule will, however, not be applicable on Air India flights as the airline allows 25 kg of free baggage. Also, passengers will have an option to either hold the ticket in credit for future use with the airline or get the refund amount from the airline or the travel portal. However, there will be no compensation if the passenger is accommodated on another flight within an hour of the original flight.

Source: The Hindu June 12, 2016 01:52 UTC