Broken Hop card machines have left some Auckland commuters out of pocket, and unless they complain Auckland Transport says it will not be issuing refunds. Tag-on machines at the Takanini train station were broken yesterday, meaning commuters boarding at that station weren't able to tag on. Auckland Transport spokesman Mark Hannan said an initial fee of $4.90 would be charged to anyone who tagged on in Takanini. "We don't proactively refund, because we don't know where the travel originated. When he spoke to staff about it at the Newmarket train station he was told "you've been penalised, you should have bought a ticket".

Source: New Zealand Herald October 12, 2016 23:37 UTC