New lenses can instan­tly captur­e facial expres­sions and determ­ine how happy or frustr­ated custom­ers areAuthorities in the United Arab Emirates (UAE) have installed new smart cameras to find out the mood of the customers at Roads and Transport Authority (RTA) centres. With the newest smart cameras in Dubai, the customers no longer need to rate their experience from ‘one to five’ or from ‘happy to sad’. The new lenses can instantly capture facial expressions and determine how happy – or frustrated – customers are, Khaleej Times reported. Smart cameras were introduced as part of the agency’s first artificial intelligence (AI) initiative under its Smart Dubai strategy. “The initiative aims to measure customers’ happiness through smart cameras that analyse the extent of their happiness,” said Maher Shirah, director of smart services at the RTA’s corporate technology support services sector.

Source: The Express Tribune March 11, 2019 19:07 UTC