All too often, however, multiple priorities become competing priorities. Consider this scenario: You are a fast growing company that differentiates itself through exceptional customer service. Now imagine you’ve just hired a new cohort of customer service employees. For example:For this quarter, we prioritize employee development even over margin targetsFor this quarter, we prioritize margin targets even over employee developmentNotice that both are good—one prioritizes differentiation and the other prioritizes margin. Even over statements can help your team navigate them creatively and sustainably, building a resilient foundation in a world of constant change.

Source: Forbes October 07, 2020 15:00 UTC