JOHOR plans to expand its integrated complaint system to three other councils by the second quarter of 2026, says state executive councillor Datuk Mohd Jafni Md Shukor. The housing and local government committee chairman said the system MyAduan Johor was in its second testing phase under Johor Baru City Council (MBJB) and had received close to 10,000 complaints in four months. Mohd Jafni said the second testing phase of the system, which began early this month, involved all 24 zones under MBJB. Mohd Jafni says existing systems like Sispaa will later be integrated into the MyAduan Johor system. Mohd Jafni said MyAduan Johor enabled two-way communication, allowing the public to be informed in real time about the progress of their complaints.

Source: The Star December 23, 2025 09:11 UTC