Eventually, after much delay and repeated requests for the same information, Nationwide did comply with the first one – although, just after I filed the claim Ryanair paid up. However, my request for a much larger sum – £837 – to KLM has been ignored by Nationwide, despite many emails and telephone conversations. It seems the person who told you that the KLM claim had been concluded was wrong, and it was, in fact, happening. “The pandemic has meant the society has received an unprecedented number of Visa dispute cases, which has led to claims taking longer than usual,” Nationwide says. “We now have the evidence needed to make a chargeback claim, and we have refunded the money while it is progressed.

Source: The Guardian August 17, 2020 06:00 UTC