The Moveworks team, from left to right: Jiang Chen, Vaibhav Nivargi, Bhavin Shah, and Varun Singh. Bay Area-based startup Moveworks wants to thwart that frustration once and for all. Moveworks deals with about 15% of a customer’s daily IT tickets autonomously out of the box, Shah says, but because new data makes the system better, it ramps up to about 30% of tickets in a few weeks. Those help the system better understand IT jargon or the different ways an employee might ask for help overall. For that reason, Shah expects Moveworks to be smarter, faster and more accurate as his team signs on more customers and gets more data to train with.

Source: Forbes April 17, 2019 14:03 UTC